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What Our Residents & Families Say About Their Experience With Us
Each year, we send out a survey to our residents and family members. Below are the results from our most recent survey:
What do you like best? –from our residents:
“I look around the dining room—all the tables are full, all the guests are having a good time eating, visiting, and enjoying all the meals. Every person feels full and well cared for. I feel as if I’m on a wonderful voyage—you set the tone. We are so lucky to be the beneficiaries of your good graces. The attention you pay to every guest is felt, and we leave so happy. Thank you from my heart.”
– resident
“The staff is helpful and pleasant. They want to accommodate the residents and they care” –resident
“Staff is very helpful, capable and sociable. I like the big atrium and that staff is always there.” –resident
“The good variety of things to do. So many special parties.” –resident
“Everyone in every department is pleasant, courteous, helpful and professional.” –resident
“Overall everything! Especially the staff!” –resident
“The sense of security is important. Housekeeping staff do an excellent job. Food is good and entertainment is great.” –resident
“Front desk personnel!” –resident
“The people – both residents and staff. Best nursing staff.” –resident
“The very special people—residents and staff.” –resident
“The people and staff!” –resident
“The staff is great at all times. Maintenance staff is wonderful and has helped in my apartment.” –resident
“The feeling of safety and cleanliness of the building.” –resident
“People are friendly and available.” –resident
What do you like best? –from our family members:
“The recreation program.”
“Kind, competent and caring staff.”
“Staff is upbeat and friendly.”
“Safety for my parent, being watched throughout the day.”
“Care of the staff.”
“How kind and caring the Resident Assistants are.”
“People are kind and caring.”
“The staff! Overall, I think The Wellington does well by their residents.”
“Many exceptional and caring staff at The Wellington.”
“I have a feeling of security for my parent.”
“It is a warm environment, staff seem to truly care for the residents.”
“Warm and caring staff.”
“My family member is very happy here!”
“The Wellington has high quality people working there.”
“The Wellington staff are always kind and friendly.”
“The surroundings are interesting and stimulating.”
“Our whole family is thankful that we have found The Wellington for our mother. She has settled in so well.”